A cloud-based data analytics platform for water consumption management

WaterSmart Software is a cloud-based platform for data-driven demand management. In other words, it uses data analytics in order to maximize water-use efficiency, improve financial forecasting accuracy through engaging customers

It uses utility meter data to better communicate with residential customers and help them save water, energy and money. Through this cloud-based solution, it is possible to reduce expenses and avoid costs for water purchases, pumping energy and treatment chemicals.


Utility staff access visually insightful analytics, reporting, and customer relationship tools through an easy-to-use interface
  • Program performance reporting
  • Customer segmentation and geospatial analytics
  • Customer Relationship Management (CRM) capabilities
  • Rebate program participation metrics
  • Leak and high use alerts
  • Manual read, AMR & AMI compatible
  • Reduced staff time


Utility customers access the Portal for more detailed analysis of their water use and water-saving recommendations
  • See exactly where water use occurs in the home or business
  • Interactive water-saving recommendation library, customized for each household profile
  • Personalized action plan of pledged savings
  • Dynamic estimates of savings potential in gallons per day (GPD) and dollars per year
  • Long-term trend tracking
  • Highlighted local programs, events, and reminders


Water customers receive personalized Water Reports that motivate and enable water-use efficiency
  • A personalized WaterScore every billing period
  • Social norm-based, apples-to-apples comparison of water use with similar households
  • Data insights to improve understanding of water use
  • Customized, water-saving recommendations
  • Targeted communications regarding investments, incentives, or other important utility messages
  • Available for residential, multi-family, commercial, institutional, and irrigation-only accounts


Utility end-users get peace-of-mind and control with leak alerts and My Use Notifications
  • Advanced leak alert algorithm detects and alerts customers about potential leaks in their home and helps them identify the source of the leak using the Customer Portal
  • My Use Notifications notify customers when their water use is higher than normal, helping them avoid billing surprises
  • Customers can set their My Use Notification to trigger between 1X and 5X of normal use
  • Alerts and notifications are available on an opt-in basis
  • Customers can choose to receive alerts and notifications by email, text, and voice
  • Alerts and notifications are available to customers in AMI and AMR utilities


Some of the case studies of WaterSmart are summarized below:

In 2013, the city of Oakdale faced questions about the future of their water system. Located in California’s Central Valley, Oakdale relies on groundwater for 100% of its supply. The water is pristine, pumped straight from aquifers into faucets with no treatment of any kind. But replacing old wells required large investments of time and money. Instead of setting its sights on future infrastructure projects, Oakdale turned to demand management, data analytics, and customer engagement to ensure sustainable water supplies for generations to come.

The City of Greeley, Colorado is located in a semi-arid climate, receiving 12-14 inches of precipitation per year. During the drought of 2002, Ruth Quade, Greeley’s Water Conservation Coordinator, needed to come up with the right solution to stimulate greater drought awareness and conservation actions on the part of ratepayers. After exploring several options, Ruth and her Greeley colleagues decided to implement a water budget system.

The City of Roseville has been lucky with water. Situated in Northern California and located conveniently near to Folsom Lake Reservoir, the City of Roseville has, historically, had a sufficient supply of water. However, as supplies have dwindled in recent years due to record-breaking drought conditions, Roseville has had to increase its water-use efficiency efforts. Educating customers about their water use has proved to be a challenging endeavor.

In 2009 Park City Water began replacing their old analog water meters with Advanced Metering Infrastructure (AMI) technology to be able to view and track water usage in real time. AMI offers cost savings from automated meter reading and, when paired with the right analytic tools, the ability to identify residential water leaks as they occur. Once the AMI deployment was complete, the water department quickly realized cost savings and increased convenience of remote data collection.